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Frequently Asked Questions

Click on each relevant question to expand your selection, and reveal the answer. If you do have any questions not covered in the FAQ's, please Contact Us.

1. What do NZ organisations need to provide to NightOwls so the service relationship can start as soon as possible?

The main requirements are:

      1. Acceptance of Nightowls Terms and Conditions
      2. If services are provided remotely, then Remote access via VPN, Cisco VPN, Citrix Secure Gateway or any other alternative which you currently may use
      3. A domain account with sufficient privileges. This will depend on the work undertaken
      4. Contact details for correspondence and reporting on work completed

Additional requirements may include:

      1. Any change notification procedures NightOwls need to follow
      2. Any additional notifications we may need to send informing of the work undertaken e.g. internal or 3rd party monitoring

2. What do NightOwls deliver to their NZ clients as part of the service?

As part of the service delivery to all clients, NightOwls perform the work required and provide clients with supporting documentation. This includes:

      1. Change Notification documentation
      2. Regular updates as appropriate
      3. Outcomes reporting
      4. An overall professional service

3. What are NightOwls Terms and Conditions?

NightOwls Terms and Conditions can be be viewed here.

4. Why is NightOwls' focus the Small Medium Enterprises (SME) market?

NightOwls is a small company delivering personal service with a professional standard. We believe the size of SMEs to be best suited to our abilities.

We are able to offier enterprise and corporate services, however am unable to undertake full service provisioning at this time. We are happy to work closely with existing service providers to improve overall security, stability and peformance of your environment.